Delivery and payment

No hidden costs, clear timeframes, two payment methods. Here is everything you need to know.

Delivery

• Delivery method: courier service
• Area: EU countries
• Price: €15 for all countries
• Delivery time: 3-5 working days from order confirmation

How the process works

1. Order – Choose the product, fill in your details, confirm the order.

2. Get a confirmation – A confirmation with the details and the estimated delivery date arrives by e-mail.

3. We pack and ship – Within 1-2 working days we hand the product over to the courier.

4. The courier calls you – the courier service gets in touch on the day of delivery to arrange a time.

5. On collection – Check the packaging and the product before signing. If you notice any damage, report it to the courier immediately.

What if the parcel is late?

If more than 5 working days have passed and the product has not arrived:

📧 Let us know at info@moleculepetbowl.eu

Together with the courier service, we establish the status. If the parcel is lost – a replacement product or a refund.

Payment

You can pay in two ways:

🏦 Bank transfer

• You pay by bank transfer to our account (IBAN) – you receive the account details in the order confirmation
• Use your order number as the payment reference
• We ship your order once the payment has been received

💵 Cash on delivery

• You pay the courier in cash on collection
• No additional costs
• Have the exact amount or a little more ready – couriers may have limited change

Prices

All prices on the website are shown in euros (EUR) and include VAT. Delivery costs €15 for all countries.

Payment currency

All payments are made in euros (EUR).

Frequently asked questions

How much does delivery cost? Delivery costs €15 for all countries.

Can I order from abroad? We deliver to EU countries, and delivery costs €15 for all countries. For any questions, write to us at info@moleculepetbowl.eu.

Can I change the address after ordering? If you contact us before the parcel leaves our centre – yes. Write as soon as possible to info@moleculepetbowl.eu.

What if the courier does not find me at home? If the courier does not find you at the address, you will receive a notice of the delivery attempt with the parcel number. Using that number, you can track the parcel status and contact the courier service directly to arrange collection. We recommend following the delivery status via the SMS or e-mail you will receive on the day of delivery.

Can I open the package before paying cash on delivery? The courier service rule: you pay first, then open. You can check the outer packaging before signing. If you see any damage, refuse the delivery and write to us.