Privacy Policy
Molecule Pet Bowl Europe (hereinafter: the Seller) pays special attention to the protection of users’ personal data and acts in accordance with the EU General Data Protection Regulation (GDPR, Regulation 2016/679).
By using this website, the user is deemed to be familiar with this Privacy Policy and to agree to its application.
Data controller
The data controller is: Molecule Pet Bowl Europe Zaagmolenkade 149, 3035 KD Rotterdam, Netherlands Company registration number: 24272980 VAT number: NL058569492B01 E-mail: info@moleculepetbowl.eu
Data we collect
When you make a purchase or contact us, we may collect the following data:
- full name
- delivery address
- phone number
- e-mail address
- order details
Purpose of data processing
We use personal data exclusively for the following purposes:
- processing orders and delivering products
- communication with the customer
- handling complaints and returns
- fulfilling legal obligations
Legal basis for processing
We process personal data on the basis of:
- performance of a contract – when the data is necessary for processing the order, delivery and payment
- legal obligation – when we are required by law to keep data (e.g. tax records)
- legitimate interest – for handling complaints, preventing misuse and improving our services
- user consent – for any processing beyond the stated purposes (e.g. a newsletter, if introduced)
Data sharing
Your data is not sold or transferred to third parties.
Data may be shared exclusively with:
- courier services for delivery
- payment service providers for processing payments
- competent authorities when required by law
Data retention
Data is kept for as long as necessary to fulfil the purpose for which it was collected, or in accordance with legal obligations.
Indicatively:
- order and invoice data – 7 years (statutory retention obligation under Dutch tax law)
- complaint and withdrawal data – at least 2 years from the date the product was received
- contact form data – up to 12 months from the last communication
- marketing consent – until consent is withdrawn
User rights
The user has the right to:
- request access to their data
- request correction of inaccurate data
- request erasure of data
- restrict the processing of data
In addition, the user has the right to:
- data portability – to receive their data in a structured, machine-readable format
- object to processing – especially when processing is based on legitimate interest
- withdraw consent at any time, without affecting the lawfulness of prior processing
- lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl) or with the data protection supervisory authority in the EU country where you reside
Requests can be sent to the e-mail address: info@moleculepetbowl.eu
We will respond to your request within 30 days.
Data protection
The Seller takes technical and organisational data protection measures to prevent unauthorised access, loss or misuse of data.
Specifically:
- SSL encryption across the entire website (HTTPS protocol)
- restricted access to data – only employees/associates who need it to perform their work
- regular backups and system updates
- card payments are processed through a certified processor; card data is never stored on our servers
Cookies
The website uses cookies for the proper functioning of the site and to improve the user experience.
The user can change cookie settings in their web browser at any time.
More details in the Cookie Policy.
Website suggestion by country
To suggest the website for your country, we use your IP address only to determine the country you are visiting from (legitimate interest). We use a geolocation service for this, and the result is stored for no more than 24 hours. We never redirect you automatically, and your choice is remembered only in your browser.
Changes to the privacy policy
The Seller reserves the right to amend this Privacy Policy. All changes will be published on this page.
Last updated: 12.05.2026.
Contact
For any questions regarding data protection, you can contact us at: info@moleculepetbowl.eu
